FAQs

When it comes to screen printing, the 4 main pricing factors are how many items you print
with the same design, how many colours are in your design, how many print locations you do
(ie. Front, back, sleeve, etc) and which garment / style you choose. For other items, check out
the specific items FAQ section below.

Our typical turnaround time is 12 to 15 business days. Specialty items or services can take a
little longer.

Yes, we can ship your box of magic almost anywhere in the world. Pickups are welcome too.

All of our services have different minimums but when it comes to screen printing and
embroidery, the minimum is 10. Take note that there is a colour max that accompanies those
minimums.

The short answer is yes but we prefer to supply you with the goods.

Yes you can at no extra cost.

Yes, you can! Just follow the quoting process on our website and omit the artwork.

Using different garment styles and colours is completely fine within your order. This can have
some limitations so give us a shout to discuss further.

Yes we do but it depends on our schedule. Reach out to us to see if your order is possible in
your time frame.

We do!

Vector (Ai, EPS, PDF) is always best! If not, we can take a high res PSD at the size you
would like it printed and in some cases a large JPG can work as well.

When your order is approved, it will automatically prompt you for payment via credit card or
E transfer to info@presstimedesign.com. Cash, debit or cheque (made payable to Presstime
Design & Screenprint Limited) are also accepted.

Unless otherwise stated, we need to receive 100% of the amount owing before we move into
production.

No but we strive to make sure our mocks are as accurate as possible to the final print. If you
have any concerns, please contact your customer service representative.

Absolutely but it runs the risk of product shortage and production delays.

It is because each new design requires a new set of screens and therefore is viewed as a
separate job. Meaning, if you ordered 50 shirts with design A and 50 shirts with design B, you
would be charged for 2 runs of 50 shirts.

When it comes to screen printing, the 4 main pricing factors are how many items you print
with the same design, how many colours are in your design, how many print locations you do
(ie. Front, back, sleeve, etc) and which garment / style you choose. For other items, check out
the specific items FAQ section below.

There are a few ways. Subtract colours or locations from your shirts, choose a less
expensive garment and getting a higher quantity of items is all a great way to make the price of
each item less money.

We don’t change our prices all that much but our suppliers do. We simply adjust our garment
prices along with our suppliers.

Shipping time from Presstime to your doorstep depends on how far away you are from us,
and how fast you want it to arrive. We use a mix of all the courier companies to make sure you
get your order as quickly and cost-effective as possible.

Great Question! You’ll receive an email from us when your order ships out, and all of the
details will be on your invoice in the “Customer Notes” section, including a really handy tracking
link that will bring you to the courier we used to ship your goods to you, the number of boxes
coming to you and more.

The best way to reduce shipping costs is to make sure that there is enough time between
placing your order with us, and when you need to receive it. Additionally, try to have your
order(s) go to a single location; when we split an order up, we have to pay for multiple
shipments, which increases costs.

We generally prefer to ship using our system since it rates all of the couriers against each
other to give you the absolute best price possible. If you require an order to be shipped out on
your own account, the only courier we can do that for is UPS Canada (within Canada only).

In the very unlikely event that your package doesn’t arrive, reach out to our Sales Team right
away so that we can launch an investigation. We want you to get your order in good, well, order,
so don’t hesitate! We’ll contact the courier and get it sorted out as quickly as possible.

Absolutely - we know everyone has their preferred courier so just let our Sales Team know if
you have a preference, and we’ll do our best to use them!

Heck yes!

Absolutely! We have a showroom with all of our catalogue items in it. If it is not on our
catalogue, call ahead by a day or two and we can order it in for you to check it out. Please note,
we do not carry all colour options in the showroom.

Yes but we will have to make an invoice for the blanks and shipping.

Almost always, yes. We work with basically every manufacturer out there. American Apparel,
Royal Apparel, Comfort Colors, AS Color, Nike, Adidas, Gildan, Anvil, Bella, Champion, the list
goes on and on.

Each item in our catalogue has a handy little size chart to view.

Most times yes if there aren’t any stock issues. Our catalogue features the most popular
items, not necessarily all of the items.

It is just how all suppliers set their prices and we have no choice but to go along with it.

All major credit cards, E transfers to info@presstimedesign.com, cash and cheques. Our
most preferred payment is an E transfer.

Once you approve your order online, it will prompt you for payment. We prefer an E transfer
to info@presstimedesign.com but you can also pay directly on your quote via credit card. If you
want to stop by our showroom, you can pay cash or cheque.

As soon as your payment comes through, you will get an email notification.

All orders must be paid in full before any production begins unless otherwise stated. We
typically don’t even order the blank apparel until we receive payment.

Sit back and relax! Once your order is paid you can rest assured that everything is well
underway.

The general answer for apparel is 12 to 15 business days unless you requested a Hard
Deadline or got a rush service.

The 12 to 15 business days starts rolling as soon as the payment is received.

No. Shipping transit time is on top of your production turnaround time.

In short, vector artwork is always best. That is Ai, EPS or PDF. If not, we can accept a PSD
at 300DPI and the size you would like it printed.

Typically, yes. If it is something like a 1 colour logo or other clipart style graphics we can
recreate it for a small fee. If it is very detailed we might have to look at other options..

You bet we can! Get in touch with us and we can chat about your vision and how to get
there.

If you’re concerned, then it is probably too small. We request files that are to size, if not
bigger, and at least 300 DPI.

Both file formats have their advantages, but to put it simply RGB is usually better for
representing colours on a screen, while CMYK files are more representative of printed materials.

Yes, you can! Just follow the quoting process on our website and omit the artwork.

We always try to find a happy medium to use one print size across all shirt sizes.

Sure thing!
We use the Pantone Colour Matching System to get as close as we can to your colour preference.
There is always a variance due to contributing factors such as printing technique, garment colour or type but we put in that extra time to get you what you need.
We only compare mixed ink to an official Pantone book so having one of those on hand is helpful.
We do however have an extensive library of carefully chosen stock colours that will likely have you covered.

The 4 main pricing factors are how many items you print with the same design, how many
colours are in your design, how many print locations you do (ie. Front, back, sleeve, etc) and
which garment / style you choose.

When it comes to screen printing and embroidery, the minimum is 10. Take note that there is
a colour max that accompanies those minimums.

You bet we can. Each custom Pantone colour in your design has a $25 fee.

We choose not to do it. It never results in a quality print and for that reason we stay away
from it.

Yes! We handle a ton of simulated process and CMYK prints and as long as your artwork is
high quality, we can really make them sing. To learn more about the ins and outs of these two
processes click here.

For adult T shirts, our max print size is 14.5 inches wide by 18 inches tall.

EverSoft uses a water based discharge ink as its underbase. Discharge is only effective on
100% cotton garments AND only on certain colours.

Yes, but the size of the print will be limited to the youth print max which is 11 inches wide.

Yes but each time you change the size of the print it requires a new minimum order quantity
therefore making each shirt more expensive. We highly recommend finding a good size for the
print and using it across all sizes.

When it comes to embroidery, the 4 main pricing factors are how many items you print with
the same design, how large your design is (stitch count), how many print locations you do (ie.
Front, back, sleeve, etc) and which garment / style you choose.

Embroidery has a minimum order of 10 units per design. This does not include patches.
Those have a minimum of 50 pieces.

The stitch count is the total number of stitches in your design. The more stitches that are in
your design the longer it will take on the machine. Because of this, the higher the stitch count,
the more expensive your items will be.

Typically, no. Embroidery doesn’t allow super fine details so because of this always keep
your artwork simple to get the best results.

It depends but for the most part we would prefer to offer alternatives.

Custom vinyl or embroidery but you are limited to black and white at an additional cost.

Yes but always try to make sure that you don’t have too many solid patches. Because of a T
shirts thin material it will most likely pucker.

Fulfillment - It all starts with the artwork. Afterall, when you’re promoting a message, what you’re really trying to convey is what your T shirt SAYS more so than the T shirt itself. We are here to make sure that you are putting your best foot forward. This means that we are going to go the extra mile and handle your artwork like it's our own. We’re going to help you make the best impression possible by using industry leading artists, our years of experience in the field, small improvements to ensure that you get a clean print, a carefully curated colour library as well as a very accurate mock program to make sure things turn out better than just alright. We want them perfect.

Having said that, putting your brand or message onto the proper garment is a critical step in making sure that your message goes the distance and gets seen over and over again. How? By making apparel and products that your fans WANT to wear.

Product Selection - Once we know that the artwork is poppin, we need to decide on a garment that suits you. This is often done in tandem with getting your artwork sorted. One of the things that we try to determine early in the process is what you and your company value most. For some, price comes first, for others having a garment that is on the trendy side is priority one. No matter what is most important to you, the key is to understand what you value so we can guide you into choosing the appropriate product. Through years of testing we have curated a catalogue of items that we feel really hit most of our clients needs. This catalogue is based on style, fit, availability, price and popularity. Take a look and if you don’t find what you need or have a very specific brand or vision in mind, just let us know. We can source almost any brand or style that you have kickin around in that cute lil noggin of yours.

Quoting - On your end, the hard part is over. All we need you to do now is complete our quote sheet. This lets your customer service rep know all of the things that they will need to get your order processed. It includes your contact info, You’re happy with the artwork, you have picked all of the garments for your order…..

Approval - Once we have put together your proposal, it will be sent directly to your inbox for review. This moment is crucial to the success of the order. We really need you to look over your document very closely and carefully. It will show you everything from if it's a ship out or pick up, your garment / product selection, how many of each size you requested, pricing, and all mocks pertaining to this particular order. If you find something incorrect or would like a change made it's as simple as just emailing your customer service rep and letting them know. They will get the changes made and sent back to you to check over again.

Not to sound like a broken record but please look at everything on your sheet because once it is approved and paid, it becomes very difficult to stop the order from getting printed and most times, it is too late to make any changes after you approve and pay. We follow it carefully to order in your blanks, get the shipping address right and pass production notes to the team. Did I say production team?! Yes I did and it's an important one. Based on your approved mock we will create the screens, select the inks and print your stuff in the shown locations. To sum it up, our entire team uses your approved invoice as a roadmap to make your stuff exactly to the specifications that we both agreed upon.

Payment - Upon your approval of the quote you should receive an email requesting payment. Our most preferred payment method is E Transfer to info@presstimedesign.com. We realize that everyone has their own preferences so if you would rather, you can pay using credit card directly on the website or come to the shop to pay in cash or by debit. Orders do not go into production until the full payment has been made. We have an approximate turnaround time of 10 business days. When we receive your payment, the turnaround time clock starts ticking.

Completion - Trust and care are 2 of the things that have helped build Presstime into what it is today. When your order is complete, you can bet your bum that you will get an email notification that lets you know that your order has either shipped or is ready for pick up. If it has been shipped all of your tracking information will be located in the “customer notes” section of your invoice. Just go back to the original invoice that you approved and bing bang boom, tracking info will be there for you to reference. If your order is a pick up, come on by anytime between 9 and 5, Monday to Friday (except for holidays).

To be clear, we wish that minimum orders weren’t a thing but due to the amount of work that goes into what we do, we have had to set Minimum Order Quantity (MOQ’s) on different products. Let’s jump in, shall we?

Screen Printing:

Apparel -

This includes all the basics like, T’s, hoodies, totes, long sleeves, etc. MOQ - 10 Pieces per design. By “per design” we mean that if you have 2 different designs and only want the minimum order quantity you would have to get 10 shirts of each design. The other thing to keep in mind is your colour count.

1 to 2 Colours - MOQ - 10 Pieces per design

2 to 3 Colours - MOQ - 25 Pieces per design

4 to 8 Colours - MOQ - 50 Pieces per design

Screen printed Posters -

This goes for our standard 11x17 and 18x24 inch posters.

1 to 2 Colours - MOQ - 25 Pieces per design

2 to 3 Colours - MOQ - 50 Pieces per design

4 to 8 Colours - MOQ - 75 Pieces per design

Koozies -

These little buddies are always limited to 1 colour prints. Double sided is an option too!

1 Colour - MOQ - 25 Pieces per design

Embroidery:

Apparel -

This includes all the basics like, T’s, hoodies, totes, long sleeves, etc. MOQ - 10 Pieces per design. By “per design” we mean that if you have 2 different designs and only want the minimum order quantity you would have to get 10 shirts of each design. Unlike screen printing, the colour count for embroidery isn’t a big deal. We can stitch every colour in your little brother’s pencil case.

1 to 14 Colours - MOQ - 10 Pieces per design

Finishing Options:

Inside Tags -

Our printed inside tags really can pack a punch when it comes to brand recognition. We apply ours via transfer and they always look super clean and opaque. We exclusively limit our inside tags to 1 colour imprints. Most clients want to have the shirt size on the tag so feel free to mix your sizes within our MOQ.

1 Colour - MOQ - 50 Pieces per design

Folding & Poly Bagging -

Getting your stuff folded and all bagged up is good for storage, fulfillment, shipping and retail.

MOQ - 10 Pieces

Hem Tags -

Are a great addition to your merch but are fairly labour intensive. Because of this, the MOQ is a touch higher.

MOQ - 50 Pieces

To sum it up in one word - scale. The scale and size of your project plays the biggest role in
how we determine the pricing.

When your order is complete, you will receive an email notification from us letting you know that your box of magic is on the way. We use all of the courier companies and make the decision of which one we will use based on cost and your location. Your tracking info will be in the customer notes on your original invoice.

Heck yes we do.

It really depends on your location. If you are living in Ontario, chances are you will receive your merch the day after we complete it. Anywhere else in Canada can be anywhere between 2 and 5 days. If you are ordering from the US or anywhere else, get in touch with you rep to get an idea of how long shipping will take.

Your tracking info will be in the customer notes in your original invoice. Just go back to the link in your inbox and go to the spot within your invoice called Customer Notes.

Upon receiving your order completion notification via email, please feel free to swing by anytime from Monday to Friday, 9 AM to 5 PM EST. Please have your invoice number handy so that we can find your order quickly.

When it comes to screen printed posters, the 3 main pricing factors are the quantity of
posters you get, how many colours that are in your design and the size of your paper.

A - 1 to 2 Colours - Minimum - 25 Pieces per design
2 to 3 Colours - Minimum - 50 Pieces per design
4 to 8 Colours - Minimum - 75 Pieces per design

A - 11” x 17”
16” x 20”
18” x 24”

We have selected stock colours to choose from and can offer custom mixes as well but
cannot guarantee exact Pantone matches.

We do offer custom mixes, however, we cannot guarantee 100% accuracy due to not being
able to use our usual pantone mixing system.

All posters are printed standard on French Paper 140LB Starch White Muscletone.

Yes, but usually we like to stick to our Starch White Muscletone.

Because they are limited to one colour, pricing is based solely on the quantity.

Sewn tags are based on two things. The size and quantity of the tags and how many you
have us sew into your garments..

Only on the quantity of items that you have folded and bagged.

Hem tags are based on two things. The size and quantity of the tags and how many you
have us sew into your garments.

There is a flat rate of $6 per item. A name would be $6 and the digit(s) would be $6. For
example if you added Jordan with a 23 below it would cost $12.00.

Printed tags and names/numbers don’t add anything to a typical turnaround time, sewn and
hem tags usually put about an extra 15 business days on your timeline and folding/bagging
adds about 3 days.

Printed tags are limited to 1 colour prints.

Yes it can. We use grey ink as our default colour because it works on almost any shirt colour.

Absolutely! Check out our handy printed tag templates.

When it comes to enamel pins, almost everything is a factor. The main point to consider are
the size of the pins, the quantity and how many colours that are in your design. 1 to 4 colours in
your design are all the same price but after that each colour will add $0.12 per pin.

About 4 weeks and unfortunately, enamel pins cannot be rushed.

Artwork for enamel pins must be solid colours with a solid outline separating each section as
the metal. As always, vector artwork makes our job easier.

The simpler the better. Keep in mind, pins are usually about the size of a quarter. To create
the most effective pin, keep the details to a minimum.

Enamel pins have a max size of 2 inches.

Enamel pins have a minimum order quantity of 50 pins.

Pins can be made into almost any custom shape you’d like.

The main factors for pricing are the quantity patches per design and how large the patches
are.

About 4 weeks and for the most part patches cannot be rushed.

50 pieces of the same design.

Vector is always best. Ai, EPS or PDF preferably. We can accept PSD’s as well.

We think it is better to show you. Check this out!

Standard and Chenille patches actually come standard with a heat transfer backing unless
otherwise stated. Woven come by request. We usually don’t suggest that you rely solely on the
heat transfer backing. We suggest sewing onto your items.

A - Yes but not many. On embroidered and Chenille, we wouldn’t suggest going smaller than a 2
inch diameter. You can only do 14 colours within your design and the max size is 10 inches wide
by 10 inches tall.

All patch styles can be made into almost any custom shape you’d like.

We have one set price of $0.95 per button regardless of colour or quantity.

100 of the same design.

No, buttons are printed in full colour.

As long as you get a minimum of 100 per design, you can mix up your designs.

Because koozies are limited to one colour prints, the only real factors to consider are if they
are double sided and the quantity of koozies you get with the same design.

Beer koozies have a minimum order quantity of 50.

Our koozies have a one colour print limit.

The max print size for koozies is 3.5x3.5 inches.

There’s a good chance we can. There are a bunch of cool colours that are available but we
only feature the popular ones in our catalogue.

Our koozies are made from is scuba foam. Scuba is a term commonly used to describe the
foam rubber backing and polyester outer covering on koozies.

Because bandanas are limited to one colour prints, the only real pricing factor is the quantity
that you order.

Bandanas have a minimum order quantity of 25 pieces.

Bandana prints are limited to one colour.

Our bandanas are 22x22 inches. The max print size on bandanas is 18x18 inches.